ITIL V4 Foundation Course
About this Course
Start Date
Start time
Duration
Mentors
Zaza Javelidze / Giorgi Beridze
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® 4.
ITIL 4 OVERVIEW
- Introduction to ITIL
- Key Concepts of ITIL
THE ITIL FRAMEWORK
- The Four Dimensions of Service Management
- The ITIL Service Value System
THE ITIL GUIDING PRINCIPLES
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
- Governance
- The Service Value Chain
- Continual Improvement
KEY ITIL PRACTICES
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
OTHER ITIL PRACTICES
- General Management Practices
- Service Management Practices
- Technical Management Practices
Mentors
Zaza Javelidze
ITIL&ITSM Business consultant
Giorgi Beridze
ITIL Certified expert
Start Date
Start time
Duration
Mentors
Zaza Javelidze / Giorgi Beridze
